Effective Date: Sep 25th, 2025
Welcome to Al Arabia Cargo (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our website (alarabiacargo.com) and any services we provide (shipping, custom clearance, freight forwarding etc.). By using our site or our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Definitions
Client / Customer / You: Any person or entity contracting with us or using our services.
Services: All freight forwarding, shipping, custom clearance, transportation, warehousing, dangerous goods handling, export packing, removal, and related logistics services offered by Al Arabia Cargo.
Goods / Cargo: Items or property delivered to us for transportation, storage, shipping, or other logistics services.
Carrier / Third-Party: Any subcontractors, transporters, shipping lines, airlines, customs agents or other providers engaged by us to perform parts of the Services.
2. Contract Formation
All requests for quotes or bookings are subject to acceptance by us. A contract is formed when we issue a confirmation (in writing or electronically) for your booking.
We reserve the right to refuse service or cancel a booking at any time before the contract is formed, for any reason (including regulatory, safety, scheduling, or security concerns).
3. Your Obligations
You must provide accurate, complete and timely information about the Goods (nature, weight, dimensions, value, destination, origin, classification, any special handling requirements, hazardous/dangerous goods if applicable).
You must ensure Goods are properly packed, labeled, and comply with all applicable laws and regulations for transport, import/export, customs, safety, dangerous goods etc.
You must obtain all necessary licenses, permits, authorizations, customs documentation or governmental approvals required in your country of origin, transit, or destination.
You must declare any special requirements (fragility, temperature, urgency etc.) in advance.
4. Our Obligations & Limitations
We will use reasonable care and skill in providing Services as per standard industry practices.
But we do not guarantee delivery times for shipments—times quoted are estimates, unless expressly agreed in writing.
We will not be liable for delays, damage, loss or additional cost resulting from events beyond our reasonable control (force majeure) including, but not limited to, customs delays, acts of government, war, strikes, natural disasters, weather, transportation breakdowns etc.
5. Dangerous / Special Goods
If the Goods are hazardous, perishable, fragile, or require special handling or storage (e.g. live animals, liquids, electronics, high value, etc.), you must notify us in advance.
We may refuse or place additional terms/charges for such Goods. In any case, you bear all risk and costs arising from non-compliance with safety / regulatory requirements.
6. Insurance
Unless stated otherwise, we do not insure your Goods. You are responsible for arranging your own insurance if you want coverage for loss, damage, theft, or delays.
If you ask us, we may provide or arrange insurance on your behalf, but under separate contract/terms.
7. Charges, Payment & Additional Costs
You agree to pay all charges for Services provided by us plus any taxes, customs duties, import/export fees, or other governmental charges imposed.
Quotes given are valid for a certain period (e.g. 30 days) or until specified otherwise. Prices may change due to fuel cost, currency fluctuation, route changes etc.
Payment terms will be as specified in the quote or invoice. Late payments may incur interest or suspension of service.
8. Liability, Loss & Damage
Our liability to you is limited. We will not be liable for indirect or consequential losses (e.g. loss of profit, business interruption), except to the extent caused by our gross negligence or willful misconduct.
For loss or damage of Goods, our maximum liability shall be the lesser of:
The value declared by you, if declared and accepted by us in advance; or
The actual invoice / market value of the Goods at point of origin; or
A sum determined by any applicable international convention (e.g. Hague-Visby, Warsaw, Montreal, if applicable) or national law.
Unless declared and additional charge imposed, packaging and inherent risks (fragile nature, etc.) reduce the claim.
9. Customs, Import/Export Laws & Compliance
You are responsible for compliance with all laws, regulations, customs requirements of origin, transit, and destination countries.
We will assist you in customs clearance as per information/documentation you supply, but cannot be held responsible for delays, penalties or seizure of Goods resulting from incomplete/inaccurate information or statutory noncompliance.
10. Documentation & Declared Value
All documentation you provide (commercial invoice, packing list, export/import permits etc.) must be truthful and precise.
Declared value must reflect real value; overstated or understated values can result in customs issues, fines, seizure or invalidation of insurance.
11. Tracking, Claims & Notification of Loss/Damage
You must inspect the Goods as soon as possible upon delivery and notify us in writing (and give us a chance to inspect) of any loss, damage, short-delivery or delay.
Claims must be made within a set time period (for example, 7 days for visible damage, 30 days for concealed damage – whatever local law permits). If you fail to notify in time, your right to claim may be lost.
12. Termination & Suspension
We may suspend or terminate provision of Services or your account if you breach any of these Terms, fail to pay, or provide false/misleading information.
On termination, you will still owe us for any Services provided up to that point (plus reasonable costs incurred in winding up).
13. Intellectual Property
All content on our website, marketing materials, software tools, quotes etc., is owned or licensed by us. You may not use them without our permission.
If you upload materials (e.g. logos, documentation), you grant us a license to use them for the purposes of fulfilling the Services.
14. Privacy & Data Protection
We will collect, process, and store personal data in accordance with our Privacy Policy.
By using our services / website, you consent to the collection and processing of your personal data as described in the Privacy Policy.
15. Website Use & Cookies
Use of our website is subject to our Cookies Policy and Cookies Consent mechanisms.
You may not misuse the website (e.g. hacking, interfering, data scraping, transmitting malware etc.).
16. Governing Law & Dispute Resolution
These Terms are governed by the laws of [choose: England & Wales / UK / or whichever jurisdiction applies].
Any disputes arising under or in connection with these Terms shall be resolved by [arbitration / courts] in [your chosen location, e.g. Manchester, England].
Before legal action, parties should attempt amicable resolution (mediation etc.).
17. Changes to the Terms
We may revise these Terms from time to time. When we do, the updated Terms will be posted to our website with a new “Effective Date.”
Continued use of our site or services after changes implies acceptance of the revised Terms.
18. Severability
If any provision of these Terms is held invalid or unenforceable by a competent authority, that provision shall be severed, and the rest of the Terms shall continue in full force and effect.
19. Entire Agreement
These Terms (together with any quote, booking confirmation, privacy policy, cookies policy and any other supplemental terms we provide) constitute the entire agreement between you and us relating to the subject matter herein, and supersede any prior agreements or understandings, written or oral.
