Frequently Asked Questions
Clear Answers for Confident Shipping
Have a question about how Al Arabia Cargo works, what services we offer, or how we handle international freight? Find answers to the most common client queries below.
General Shipping FAQs
You can request a quote by filling out our online form, calling our office, or visiting any of our locations. We typically respond within 1 business day.
No. We currently do not provide door-to-door delivery. We manage origin handling, freight transport, and destination clearance, with support for local delivery partners.
We ship from the UK to Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Oman, Jordan, and Libya. Each route has dedicated services and support teams.
Shipment tracking is being integrated into our system. Until then, our team provides manual updates on status and estimated delivery timeframes.
Transit times vary by route and service. Air freight is typically 3–7 days, while sea freight may take 2–4 weeks depending on destination and port traffic.
Service-Specific FAQs
Yes, we handle most types of Dangerous Goods (except lithium batteries). Our team ensures full compliance with IATA and IMDG regulations.
Absolutely. We offer professional packing and case-making services tailored to each shipment’s destination, type, and handling requirements.
In select countries, yes. We offer temporary storage solutions depending on the route and receiving port. Please contact us to confirm.
We manage the entire clearance process, including document preparation, tariff classification, and local authority liaison—ensuring your cargo clears smoothly.
Yes. We specialize in complex logistics projects involving oversized or time-sensitive cargo for businesses across multiple industries.
Billing & Documentation FAQs
Typically: Commercial Invoice, Packing List, and relevant Export Licenses. Our team will guide you based on shipment type and destination.
Costs are based on shipment weight/volume, origin-destination route, mode of transport, and any special handling requirements.
Yes, all business clients receive VAT-compliant invoices. Be sure to include your VAT registration details during the booking process.
Still have questions?
Contact our support team for personalized assistance or to speak with a logistics expert.
